WUNDERFiX GmbH is part of the JobRad Group and specializes
in remote repair service solutions for online bike sellers.

The WUNDERFiX remote repair approach for online bike sellers enables cyclists to carry out diagnostics, repairs and maintenance remotely under the guidance of trained bike mechanics. This is facilitated by an innovative software solution with video call and chat functions, as well as ticket management features. Remote mechanics and cyclists are directly connected.

The WUNDERFiX customer service team takes care of all handling processes, including payment processing and communication, and also coordinates referrals to local bike repair shops when necessary, with the help of 300 selected service partners from the JobRad network, including payment of workshop partners.

This way, cyclists receive quick and reliable support, especially during the warranty period. Online bike sellers reduce returns and coordination costs. WUNDERFiX offers bike repair shops an attractive opportunity to service "third-party bikes”.